Frequently asked questions and answers.
They are advisable at all times, although necessary during peak holiday periods.
Yes, we do, for multiple pet and also long term stays. Prices are here.
Your dog must be currently vaccinated against distemper, parvovirus and hepatitis. A separate vaccination against canine cough is compulsory.
es, all cats and dogs are required to be de-flead and wormed, two weeks prior to entering the facility. If you use natural repellents, please bring a quantity of solution, so that we can administer this to the collar during your pets stay with us.
A familiar piece of clothing/bedding is recommended. Please, no bean bags, duvet inners, or foam squabs. We are not responsible for any lost or destroyed belongings during your pets stay with us.
Yes. Please ensure that the crate is adequately labelled to ensure correct return.
You are welcome to supply your own food for special diets or puppies, but the daily rate will remain the same.
No, your pet will have a minimum of two play times per day to stretch their legs. These will be a minimum of 15 minutes each.
Your own vet will be consulted and should they not be available, we have our local veterinarian who will attend to your pet.
No, if you specify your dog is to experience play time alone, this is what we will do.
Otherwise, we will assess the compatibility of the dogs and mix in small groups. These groups will consist of no more than six dogs.
We will accept entire dogs on a case by case basis, and also reserve the right to refuse entire dogs.
Yes, your dog/s can have extra play times, in 15 minute intervals, there is no extra charge for this.
No. Each cat has their own private apartment where they can lounge around, but also see others in the cattery. Using this strategy, helps to eliminate the spread of any contagious diseases, fleas and worms.
Yes, but there could be a small fee for this, especially injections. Our kennel programme enables us to print a seperate meds sheet that is signed and dated, for every entry of medication that is administered.
We encourage our customers to inspect our facilities, but please phone for an appointment. Inspections are available, only during opening hours, at our convenience. We have nothing to hide.
The morning is preferable, as this will provide time for your pet to settle in to their new surroundings.
For our canine boarders, Nutrience Performance and feline boarders we provide Nutrience original.
No. However, there are no discounts on any New Zealand public holidays.
Yes. Visiting your pet may have an unsettling effect on them, however, each family will be assessed on an individual basis.
Yes. We have several suites for larger families, both cats and dogs.
We endeavour to keep all of our customers satisfied, however, we are unable to comply with this request.
All interruptions are kept to a minimum for both cats and dogs.
Payment is due when you deliver your pet to the facility.
We accept, Cash, Eftpos and Credit Card. There is a 2.65% convenience fee, for the use of credit cards.